![getgobot vs chatbots getgobot vs chatbots](https://betalist.imgix.net/attachment/61920/image/6807babba29857354c0cc6bbd8e93346.png)
What’s more, they can integrate via APIs with back-end systems and actually perform tasks for the user rather than just provide them with instructions about how to do it themselves. These chatbots can respond to more complex queries without the input of a human customer service agent. Rule-based chatbots have become increasingly popular since the launch of the Facebook Messenger platform, which enables businesses to automate certain aspects of their customer support through chatbots.ĪI-based chatbots, on the other hand, are more sophisticated and use features from conversational AI, such as NLP (or Natural Language Processing), to interpret and respond to human language. These chatbots, which offer pre-programmed answers triggered by particular keywords, are great when it comes to responding to simple queries.
![getgobot vs chatbots getgobot vs chatbots](https://i2.wp.com/www.getgobot.com/blog/wp-content/uploads/2019/12/Minimize-Cart-Abandonment-Blog-Post-Image.png)
The simplest and most widespread are known as rule-based chatbots. But did you know that there are actually several different types of chatbots? Rule-based and AI-enhanced chatbots Industries including healthcare, education, transport, telecommunications, and finance are profiting from chatbots’ ability to reduce wait times, improve cost efficiency, boost productivity and generally relieve human agents of time-consuming, routine tasks. Chatbots have been a focus of research for a few decades now, and while early efforts were less than satisfactory, recent advances have made chatbots a true asset to the workplace. Let’s start by taking a quick look at chatbots. Conversational AI vs Chatbot: what are the main differences?
![getgobot vs chatbots getgobot vs chatbots](https://cdn.shopify.com/app-store/listing_images/f2e58a13f00fdbef1ff34938dd13905c/desktop_screenshot/CKzryq30lu8CEAE=.png)
Let’s take a look at conversational AI vs chatbots, what sets them apart, and above all which will make the biggest difference to your business. But all the buzz means that terms such as chatbot and conversational AI get thrown around interchangeably. It is becoming an increasingly present feature of modern-day business. Conversational AI is a big business these days - according to recent research, the global conversational AI market size will hit $13.9 billion in 2025.